Under supervision with some latitude for independent action, the selected candidates will provide information to customers, conduct research and perform clerical support.
Responsibilities will include, but not be limited to the following:
1. Answer heavy volume of incoming calls.
2. Receive complaints and create service requests as needed.
3. Schedule and confirm appointments.
4. Record and log appointments into computer system.
5. Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
6. Utilize computer databases and information technology systems; research data needed to respond to inquiries.
7. Maintain tracking system used to record and monitor inquiries and resolutions.
8. Perform clerical tasks and computer support as required.
Note: Selected candidates may be required to work evenings, weekends and holidays.
Note: Depending on experience, selected candidate may be assigned to the Maintenance Call Center, Section 8/ATAD Call Center or Quality Assurance Unit.
NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: These positions are open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
CUSTOMER INFORMATION REP - 60888
City of New York
https://careers.smartrecruiters.com/CityOfNewYork