Under the general direction of the Manager, provide technical support related to electricity market applications, and power systems operations. Support processes and activities required for accurate and timely publication of settlement statements and invoices including verification and correction of market transactional data, ensuring complete and accurate calculation of energy accounting, and commitment cost determination. Participate in issue management process to resolve software issues and eliminate workarounds. Identify and implement process improvements for efficiency, prevention, and accuracy.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Generates accurate and timely calculations of expected energy, commitment costs, settlement statements, and invoices. Proactively supports processes and activities related to daily production workflow to ensure accurate and timely settlement statements including verification and correction of market transactional data execution of post-market processes and publication of data to downstream systems; and supports calculation, validation, and publication of settlement statements and invoices according ISO Payment Calendar. Develops basic metrics and tools for data analysis, building upon established templates and guidance. Collects data using query logic in SQL, assists in applying business rules and analytics within software like SAS or R, and prepares preliminary summaries for team review.
- Validates and corrects market transactional data. Identifies root causes of data anomalies including market, operations, and scheduling data. Applies foundational knowledge related to energy market results, expected energy calculations, and commitment cost determinations. Interprets and validates settlement outcomes based on observed market behavior, system conditions, and resource attributes. Identifies potential causes of data discrepancies across market, operations, and scheduling information. Participates in collaborative, cross-departmental discussions to address software or process-related issues. Contributes to user-acceptance testing for new business processes or system updates to help ensure quality outcomes.
- Analyzes business processes to identify areas of control weaknesses. Develops and implements process control improvements and enhancements to ensure control compliance. Identifies potential areas for process improvement, assisting in efficiency enhancement, accuracy increase, compliance support, and early error detection. Creates business documentation as required to support analysis and foster understanding among team members.
- Reviews tariffs, BPMs, protocols, procedures, and processes related to market changes and assesses impacts on business operations to facilitate validations and accurate settlements as appropriate. Provides business requirements and performs acceptance testing for new business processes or system changes to promote quality implementations from an end-user and business needs perspective. Creates action plans for impacted processes under guidance. Adheres to ISO Tariff, BPMs, and audit standards, supporting settlement production tasks that involve validating and correcting market data for accurate and timely settlement.
- Responds to inquiries from external clients and internal business partner in an informative, professional, and timely manner. Interacts with other teams throughout the ISO including System Operations, Market Services Support, Accounting, Regulatory, Compliance, and Customer Service on matters pertaining to settlements, invoicing, transmission access charges, disputes, ADR/Litigation or other related areas.