Under the general direction of the Manager, responsible for monitoring, analyzing, and developing operations metrics. Performs technical analysis of operations related events. Creates the Operations Scorecard, associated notifications and leads associated meetings. Works cross-functionally with applicable teams to uncover root causes to operational issues; creates and implements improvement action plans. Participates in the development of operations metrics summaries and presents to Operators and applicable business units. Participates in efforts to identify, clean, and standardize operational data across teams. Serves as a subject matter expert on operational data and analytics. Supports grid operations and market data, processes and systems for Reliability Coordinator, Balancing Authority and Market operations. Represents the ISO and independently coordinates with management, operators, engineers, operational readiness staff and technology staff and advises on any changes as needed to ensure that operational needs across functional areas are appropriately represented. Provides leadership and training for operators, engineers and others as needed.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Performs complex technical analyses that support control room planning, day ahead and real-time operations activities. Monitors and evaluates operational data to identify trends, uncover issues and identify opportunities for improvement and innovation. Works independently and collaborates cross-functionally to perform deep-dive analyses to determine root causes, performance drivers, and solutions for unique and complex operational challenges. Leverages insights to inform strategic initiatives and provide data-driven recommendations.
- Leads Operations efforts to develop an integrated mature strategy for data governance, data management, business intelligence, and advanced analytics that aligns with and supports the strategic plan. Integrates, identifies, cleans and standardizes operational data across systems and teams. Represents and advocates for Operations in the development of data governance frameworks, policies, ownership, data integrity, and procedures. Collaborates with cross-functional teams to ensure data accuracy, consistency, and usability. Leads the development, implementation and continuous evaluation for advanced AI use cases,
- Creates the daily Operations Scorecards and notifications and leads the associated daily meetings. Leads in the design and enhancement of current and future Operations Scorecards and continuous improvement of additional operations metrics. Collaborates cross-functionally with Operations Scorecard Metric owners and business units to create and deliver improvement action plans. Leads the creation and streamlining of reporting processes to improve timeliness and accessibility of insights.
- Serves as a subject matter expert on operational data and analytics. Participates in the development of operations metrics summaries and presents to Operators and applicable business units. Mentors junior analysts on a culture of data literacy and continuous improvement.