Responsibilities:
Answer all incoming calls in a friendly, energetic, and efficient manner.
Obtain the necessary information from guests to input reservations.
Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
Providing solutions and recommendations
Offering a personalized and customized reservations experience
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
E mails handling for Reservations and Customer service activities
Other related duties could be assigned as needed