Manager of Revenue Excellence & Culture F/M/X

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Within the Global Revenue Strategy team, the Manager of Revenue Excellence & Culture will support the Snr. Director in driving process optimization, standardization, and revenue culture across the organization, with a significant emphasis on processes around revenue management systems.

Reporting directly to the Snr. Director of Revenue Excellence & Culture, this role will be crucial in maintaining revenue process discipline, implementing standardized operating procedures across all systems usage, and enabling commercial strategies defined by the group.

The talent will actively engage in cross-functional team collaborations and provide comprehensive support to various hubs in the adoption and implementation of global processes, ensuring a thorough understanding of the impact on the entire revenue technology stack.

Strategic thinking and strong organizational skillset are essential for this role, as the Manager of Revenue Excellence & Culture will not only drive strategic projects with strong emphasis on processes.

Ultimately, the talent will play a key role in driving best revenue management practices while actively participating in the ambitious systems transformation underway within the group, particularly focusing on the rollout and adoption of Revenue Management Systems (RMS), but also supporting other changes in the Accor technology stack to ensure revenue management needs are considered.

Your mission: 

Enable Revenue Culture Across the Organization:

• Champion a culture of revenue optimization and performance excellence leveraging technology throughout the organization.
• Act as a catalyst for change, fostering a mindset of continuous improvement and innovation in revenue management practices and systems usage
• Serve as the main point of contact for collaboration with revenue operation hubs, ensuring alignment with revenue management standards and processes.

Standardization & Process Improvement:

• Assist in streamlining processes, eliminating redundancies, and spearheading change initiatives to enhance automation and scalability in revenue management operations and RM systems usage.
• Support continuous improvement efforts to optimize efficiency and effectiveness in revenue management operations & RM systems processes.

Drive Revenue Process Discipline:

• Ensure the consistent application of standards and best practices in the revenue management processes and systems usage across the entire group, with particular focus on PME.
• Identify gaps and implement corrective actions in collaboration with hubs, and the Revenue Success and Onboarding teams.

Enable Strategic Initiatives:

• Act on new opportunities identified through project execution and coordination of key strategic initiatives to support revenue and profit growth, working closely with the RMS product team.
• Collaborate closely with cross-functional teams (including other commercial teams, finance, digital, and tech) to seamlessly integrate revenue systems and strategies into broader business initiatives.
• Act as a revenue management subject matter expert and support the adoption framework of revenue management systems and processes.