Job Description:
The Field Merchandising Manager is responsible for providing a premium customer experience to the assigned Cambria Business Partners by building relationships and driving a field merchandising strategy. This role will require collaboration with several cross-functional departments (Operations, Customer Care, Sales, etc.) and must be able to communicate to all levels of the organization.
This is a customer service centric role and will be responsible for fulfillment requests, such as product sample orders or assembling and delivering of product sample towers for an integrated, full circle experience to drive sales.
Roles & Responsibilities:
Building and cultivating professional relationships:
Collaborate and effectively work cross functionally with Operations, Sales, Business Partner Services and Samples Fulfillment teams as well as external customers
Drive strong relationships with Business Partners in assigned territories to develop merchandising plans that meet promotional standards and drive engagement with end users
Educate business partners and provide product knowledge materials that provides product value, quality, and history of the brand
Propose merchandising investments for business partners to help drive sales
Interact and build strong relationships with internal and external partners providing updates on the sales strategy and escalate issues when appropriate
Effectively servicing local business partners:
Schedule and deliver display units, samples, and other marketing assets to business partners
Maintain Business Partners’ display units to promotional standards that exemplifies cleanliness with accuracy of merchandise and is aesthetically presentable
Accurately input and update customer information through Salesforce on a daily basis
Provide samples for specific projects and update identified product libraries with all Cambria designs, marketing materials, and contact information
Accurately managing merchandise:
Set up and tear down assets at local home and trade shows, in collaboration with the Marketing team
Perform inventory management in partnership with Distribution Center Manager on a monthly basis
Complete all data entry and paperwork associated with tracking of samples and merchandising assets
Complete housekeeping tasks internally and externally to maintain a clean and safe work environment
Qualifications & Skills:
Strong business knowledge and financial acumen
Proven track record of being customer-focused with a professional demeanor
Ability to build strong professional relationships and proven track records of sales
Excellent communication and presentation skills
Superior organization and follow-up skills
Self-motivated with the ability to work independently
Entrepreneurial mindset
Demonstrates professionalism, integrity, and fiscal responsibility
Must be able to work out of their home as needed
Must have a valid driver’s license and a clean driving record
Minimum Requirements:
Education: Bachelor’s degree preferred
Experience: Previous experience in customer service, inventory management or sales required (prior B2B or A&D experience is preferred)
Systems: Proficient in Microsoft (Word, Excel, and PowerPoint) and Google (Docs, Sheets, Slides) suites of software, Concur and Salesforce strongly preferred
Additional Requirements:
Travel Requirements: 90% local travel to customer retail locations using a company-supplied van. Some travel may to regional trade shows, associations and other Cambria locations as needed. Occasionally, overnight travel will be required.
Physical Requirements: Must be able to lift up to 75 pounds to deliver samples and trade show materials as well as have the ability to attend in person meetings.
Cambria’s starting salary range for this position is $61,000 - $80,000. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.
For additional company information, please visit www.CambriaUSA.com
An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.
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