Why Shiftsmart
Weâre building the Amazon of labor. Weâre a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. Weâre one of the fastest-growing startups in the country. Weâve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary VenturesâŚand weâre only getting started.
Our mission is to build the worldâs leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.
Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.
Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.
Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).
Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.
Mission:
The mission of the Shift Success team is to ensure that work completed on Shiftsmartâs platform consistently translates into real customer impact and ROI. We define what successful execution looks like for each shift type and build the infrastructure that measures it, turning operational signals like shift activity, images, partner inputs, and customer data into objective shift scoring.
That foundation powers the engine that drives execution across the marketplace. Working cross-functionally with product, engineering, operations, finance, and supply, the team builds systems that connect shift outcomes across the value chain. These systems power payment decisions, the in-app partner experience (task lists, completion checks, and feedback), partner pool management and shift access rules, and the customer software and reporting used to monitor and improve execution in the field. Together, this infrastructure reinforces expectations and shapes partner behavior at scale to ensure customers consistently receive high-quality execution.
This role is based in New York City (HQ) with typically 3+ days in office
Outcomes:
Your role will start by leading the operations and execution of the initial system that connects payments to shift outcomes, helping ensure strong operational performance and driving continuous improvement.
Own Daily System Operations & Visibility: Execute daily operational oversight of shift quality models and supporting systems, ensuring uptime and integrity while monitoring data signals, resolving anomalies, and maintaining clear daily reporting on system health and performance trends
Ensure Worker Success and Feedback: Reduce incorrect rejections and missed payments by using data analysis, worker outreach, and purpose-built tooling to ensure top-quality workers are paid in real time
Evolve Payment Rules with Engineering: Identify opportunities to improve payment accuracy and partner with engineering to prioritize rule updates, translating operational insights into clear requirements for implementation.
Integrate Shift Success Workflows: Embed shift quality processes into support operations, establishing clear workflows for exceptions, escalations, and partner coordination to resolve worker issues quickly and reliably at scale.
Competencies:
Do you have what it takes to launch pilots successfully and fundamentally change labor? Here are the attributes youâll need:
Results-driven: You have 1-3 years of experience and a track record of driving outcomes and accomplishing objectives, regardless of perceived blockers or setbacks
High Ownership: Youâre motivated to constantly improve the partner payments and support function, and drive cross-functional change where needed in order to better the partner experience
Analytical: You have experience with Excel and SQL, and you can size and prioritize issues based on their magnitude; youâre able to break down a problem into its component parts, and identify the root cause of worker issues; you can measure the impact of your work on key metrics
Empathetic: You understand the worker experience, and can use that understanding to anticipate and remediate issues that workers are likely to face during their shifts before they become an issue; youâre motivated to make the worker experience delightful
Independent: You can take an initiative and run with it, and donât need to be repeatedly shown how to solve the same problems
Compensation philosophy
To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the following benefits:
Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
Generous, fully paid parental and family leave policies
Pre-tax commuter benefits
Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Equal opportunity employer
Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Operating Principles @ Shiftsmart
Inspired by Leadership Principles @ Amazon
Execution Is Binary
We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.
We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words âit canât be doneâ.
Missionaries, Not Mercenaries
We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.
We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and m
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