Why Shiftsmart
We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.
Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.
Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.
Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.
Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).
Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.
Team Mission:
The mission of the GTM & Customer team at Shiftsmart is to build the foundations and infrastructure to continue scaling the revenue side of our business. We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives. This particular role will focus on coordinating new market launch success (internally and externally) with our top customers to drive quality performance outcomes and meet our ambitious growth plans.
This role is based in New York City (HQ) with typically 3+ days per week in the office.
Outcomes:
As part of ensuring new market launch success, you will serve as the critical coordinator and focal point across our internal teams and customers. Your responsibilities will include:
Coordinate launch timelines with internal and external teams: You will develop market launch plans and align internal and customer teams on timelines to keep launches on track to ensure new programs run smoothly from their first days
Monitor market launch readiness throughout launch process: You will manage the market launch process across internal and external teams, ensuring daily capacity targets are met and working with our external customers to successfully prepare them to utilize Shiftsmart
Serve as point of contract for any launch related questions or support needed: You will answer and support all customer questions related to launch (e.g., responses to quality or performance issues, etc.) and provide ad-hoc problem solving and analytics need to execute a launch
Build and improve upon existing launch playbook and processes: You will push the thinking on current launch templates and activities related to new market launch execution processes and performance allowing Shiftsmart to continually improve our service offering and grow our most critical customer relationships
Provide input to Customer Team Leadership on new opportunities: You will embed yourselves with our customers in each market and collaborate with our customer team on new SKU design and expansion opportunities, assisting in growing Shiftsmart’s revenue and relationship with these key customers
Competencies: Who you are
Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you’ll need:
Experience in ‘Getting things done’: You have 2-4 years of program management experience with internal or external customers (ideally with Retail and/or CPG experience in startups) or in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital)
Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you.
Customer Obsessed:You are dedicated to your customers and prioritize fulfilling their needs. You are comfortable addressing a variety of customer needs and questions and are adept at navigating complex relationships
Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete.
Influence: You effectively partner with others to get things done even in the absence of formal authority.
Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making.
Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel, Google Sheets, etc.
Compensation philosophy
To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the following benefits:
Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
Generous, fully paid parental and family leave policies
Pre-tax commuter benefits
Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Equal opportunity employer
Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Operating Principles @ Shiftsmart
Inspired by Leadership Principles @ Amazon
Execution Is Binary
We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.
We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words “it can’t be done”.
Missionaries, Not Mercenaries
We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers
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