It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services – Home-Based Systems Administrator will work as a full-time employee for a growing business based in the United States. You will have the opportunity to expand your technical expertise while supporting and maintaining a secure, reliable, and high-performing IT environment.
This role goes beyond standard helpdesk support, combining Tier 2/3 troubleshooting, Microsoft 365 administration, endpoint security, and infrastructure management. You will work under the direction of the Director of IT Operations and play a key role in ensuring the stability, security, and efficiency of IT systems.
The daily tasks will vary, so flexibility, strong attention to detail, and the ability to work independently are essential. This role requires a proactive mindset, strong technical judgment, and the ability to support both users and systems effectively.
Self-motivated and able to work independently
Highly skilled communicator (technical and non-technical)
Organized, structured, and detail-oriented
Strong multitasker who can manage multiple priorities
Analytical and solutions-driven
Comfortable working in a fast-paced, evolving environment
Strong sense of ownership and accountability
Proactive with a strong security mindset
Quick learner with the ability to adapt to new technologies
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Microsoft Entra ID (Azure AD), MFA, Conditional Access
Microsoft Intune & Autopilot
Azure Portal
Active Directory (AD), Group Policy (GPO)
PowerShell
Windows Server (2016/2019/2022)
SentinelOne (EDR)
NinjaOne (RMM)
Email security tools (Ironscales, Barracuda)
JIRA or other ticketing systems
DNS management tools
Industry: IT / Infrastructure / Cybersecurity
Work Shift: 8:00 AM – 5:00 PM CST (USA)
Work Days: Monday through Friday (USA)
Written and Spoken English Skill: Very Proficient
Salary Range: PHP 70,000 - 80,000
Work Setup: Permanent Work From Home
Provide Tier 2/3 support by troubleshooting and resolving escalated IT issues
Administer and maintain Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive)
Manage user lifecycle processes, including onboarding, offboarding, licensing, and access control
Configure and support identity and access management using Active Directory and Entra ID
Implement and manage MFA, SSO, Conditional Access, and RBAC policies
Administer and monitor Microsoft Intune for device enrollment, compliance, and application deployment
Automate administrative tasks using PowerShell scripting
Support and maintain endpoint security tools (EDR, email security platforms)
Monitor and respond to security incidents and vulnerabilities
Perform Windows Server administration, including patching, monitoring, and maintenance
Troubleshoot network-related issues (LAN/WAN/VPN/DNS) and escalate when needed
Maintain accurate documentation for systems, processes, and troubleshooting procedures
Use JIRA or ticketing systems for tracking, documentation, and reporting
Provide user training and technical guidance when needed
Contribute to continuous improvement initiatives and system optimization
Experience:
3–5 years of experience in systems administration, IT infrastructure, or advanced IT support roles
Strong hands-on experience with Microsoft 365 administration
Technical Requirements:
Experience with Exchange Online, Teams, SharePoint, and OneDrive
Strong knowledge of Active Directory (users, groups, OUs, GPOs)
Experience with Microsoft Intune and endpoint management
Experience with Azure / Entra ID for identity and access management
Proficiency in PowerShell for automation and troubleshooting
Experience with Windows Server environments (2016/2019/2022)
Familiarity with endpoint security tools (SentinelOne or similar)
Experience with RMM tools (NinjaOne or similar)
Basic DNS and networking troubleshooting skills
Education:
Bachelor’s degree in IT, Computer Science, or related field preferred (or equivalent experience)
Preferred:
Certifications such as Microsoft (AZ-104, MD-102, SC-300), CompTIA Security+, or equivalent
Experience with Cloudflare, Linux servers, or VOIP systems
Familiarity with ITIL practices and change management
DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. We help our clients focus on their most important goals by delivering reliable, detail-oriented, and high-quality back-office and technical support services.
To our team members, we are committed to building a people-first organization that values growth, well-being, and long-term career development through competitive compensation, supportive leadership, and continuous learning opportunities.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
delegatecx