Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
We are seeking a strategic and execution-driven Vendor Services Program Manager to deliver efficiency, cost, and quality improvements across our network of vendors. You will ensure that vendors have the infrastructure and operational processes in place to scale with Flock Safety’s rapidly growing business, all the while tackling some of Flock’s largest and most complex operational problems. The ideal candidate is a leader with strong ownership and bias to action – you are comfortable operating at the lowest level of detail while also driving strategic, scalable improvements across multiple stakeholders.
How you’ll make an impact:
Identify opportunities to improve existing operations workflows - ultimately you will be responsible for driving better quality outcomes for customers while also lowering cost for the business.
Hold a high bar for vendors to ensure they deliver great outcomes for our customers efficiently.
Partner with internal and external stakeholders to identify and solve some of the most pressing and complex problems the company faces in delivering products to our customers.
Analyze data and build reporting to drive cost improvements across our network of third party vendors.
5+ years of experience working in a high-growth, high ambiguity, yet operationally rigorous environment
Strong leadership and communication skills - you have a proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment.
Excellent operational acumen - you are able to spot deficiencies in current processes and implement improvements that scale.
High level of ownership - no problem is too big or outside of your scope. You are willing to jump in, help, and own the outcome.
Strong bias for action - You are able to launch solutions quickly, test them, and make changes as needed.
Analytics Driven - you are able to manipulate data to make insights and identify opportunities and solutions to problems.
Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days
Learn about our current network of vendors, operational workflows, and will be introduced to some of the biggest improvement opportunities for the team.
Familiarize yourself with team metrics, reporting, and systems used to maximize efficiency in Vendor Services.
Build relationships with internal and external partners.
The First 60 Days
Partner with key stakeholders to solve everyday complex problems efficiently and effectively.
Tackle problems that our current vendors are facing and drive operational efficiencies and cost savings for Flock.
Leverage tools, resources, and relationships to optimize the companies performance
Own team level OKRs to drive better outcomes for customers
90 Days & Beyond
Actively strive to exceed team goals
Demonstrate your ability to solve complex problems effectively and implement solutions that scale
Adapt to constantly changing priorities
We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.
The salary range for this role is $90,000-$110,000 as well as Flock Safety stock options. Where you fall within the compensation range is based on how well you demonstrate the competencies required for the role, along with years of directly related experience. Due to typically reserving the upper half of our compensation bands for internal growth, you can expect a starting compensation around the midpoint of the posted salary band. During the first interview with one of our recruiters, they can further clarify the exact starting salary.
🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
💻WFH Stipend: $150 per month to cover the costs of working from home.
📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, and so much more.
🏠Home Office Stipend: A one-time $750 to help you create your dream office.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace
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