Head of Accommodation
Location: Auckland CBD
Full-time | Permanent | On-site
About the role:
As Head of Accommodation, you will lead the governance, compliance, and delivery of accommodation services for our international students across UP Education NZ providers. With a strong focus on the safety and wellbeing of students under 18, you will ensure accommodation arrangements are compliant, well-governed, and aligned with regulatory and institutional requirements. This role provides strategic oversight of accommodation operations, partner relationships, and team performance to ensure a high-quality, student-centred service.
Key Responsibilities:
Lead accommodation governance, compliance, and risk management across all providers.
Ensure accommodation arrangements meet Pastoral Care Code, NZQA, Ministry of Education, and partner university requirements.
Oversee Under 18 accommodation placements, including homestay, designated caregiver, parental accommodation, and residential halls.
Plan accommodation capacity and monitor demand to ensure timely student placements.
Lead incident management, investigations, and Code self-review processes.
Manage relationships with homestay hosts and accommodation partners, ensuring service quality and compliance.
Oversee financial processes, payments, and accommodation data accuracy.
Lead and develop the Accommodation Team, promoting a student-centred and high-performing culture.
Strengthen systems, reporting, and continuous improvement across accommodation services.
Ensure a robust 24/7 emergency response capability and effective risk management
Up Education
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