About the role:
As an Academic Student Support Officer, your primary roles are but not limited to assisting students with their academic needs ranging from developing academic skills to academic communication requirements and processing Academic Misconduct cases according to AE policy and procedures. You will collaborate closely with your allocated program/Course Coordinators and teaching staff to address and fulfill the studentsâ academic needs such as providing workshops to students and classes about academic skills.
Academic Support Officer is responsible for:
- Providing workshops to students to enhance their awareness of academic integrity and to improve their academic skills.
- Processing Academic Misconduct cases according to AE policy and procedures.
- Attending Academic Support team meetings and reporting to the Academic Support Team Leader.
- Being able to work individually and as a team member to achieve the Academic Support Team goals.
- Referring students to relevant internal support services.
- Working with and assisting other Academic Support team members when needed.
- Participating in the Academic Support Services quality improvement processes including responding to student and staffâs evaluation and feedback.
- Providing data and metrics to the Academic Support Team Leader for required reporting on academic support services including face-to-face support, online support, workshops delivered and assessments of breaches of academic integrity.
- Upon referral from Course Coordinators, assessing studentâs academic needs and devising learning plans to support them in achieving their study goals.
- Monitoring study progress of students-at-risk due to their poor academic skills when Course Coordinators refer them to you.
- Ensuring students meet the requirements outlined in their study plans by the due dates when they are referred to you.
- Adhering to all regulatory requirements as well as Acknowledge Education policies and procedures.