Sr Solution Consultant - Intelligent Automation

We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As a Sr. Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.

Who you are:

You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.

You bring:

• A passion for AI — you experiment with it daily and stay ahead of emerging trends
• A builder's mindset — you've built use cases on the platform and know how to iterate fast
• Executive presence — you've presented to C-suite stakeholders and held the room
• Technical depth with consultative instincts — you know when to go deep and when to zoom out
• Resilience in ambiguity — you thrive when the playbook is still being written

What you’ll do:

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.

• Conduct discovery sessions to understand customer environment, business challenges, and constraints
• Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
• Lead workshops and demonstrations for C-level executives and business stakeholders
• Iterate quickly based on evolving capabilities and customer feedback
• Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes