As a Client Director for Financial Services & Insurance, you will lead ServiceNow’s engagement with major banking and insurance institutions. You will help them modernize their operations, ensure regulatory resilience, and elevate customer and employee experiences — positioning ServiceNow as a top strategic platform for business transformation, powered by the leading AI and agentic technology that builds the digital workforce of the future.
You will play a key role in helping institutions transform customer service and experience management across both B2B and B2C environments, where speed, accuracy, and transparency of case resolution are essential to maintaining trust, loyalty, and long-term revenue growth.
Key Responsibilities
- Partner with executive leaders across business, IT, risk, and operations to shape multi-year digital strategies anchored on ServiceNow’s AI-powered platform.
- Establish ServiceNow as the trusted enterprise platform for operational efficiency, resilience, and intelligent automation.
- Drive transformation of customer service operations in both B2B and B2C segments to improve case resolution speed, transparency, and experience consistency.
- Expand account penetration by identifying new value streams in customer service, risk, ESG, and shared services.
- Lead global orchestration across Solution Sales, Consulting, Support, and Services to deliver measurable transformation outcomes.
- Achieve consistent growth across licenses, renewals, and professional services while deepening executive trust.