Consultant Learning and Development Delivery

McDonald’s has an exciting opportunity for a Learning & Development Facilitator for the US Market based in our Mexico Global Business Services Office.   

This position acts as a strategic partner and advisor to our learners, business partners, and Owner/Operators. While you will facilitate best in class virtual learning programs for learners in a variety of roles, you will also act as the SME for all things training and learning.  

Purpose:  You will oversee the delivery and management of virtual training classes for McOpCo and Franchisee employees within the US, ensuring that restaurant employees and leaders are equipped with the right skills and knowledge to succeed.  

Responsibilities:  In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:  

Facilitates Learning: 

• Oversee and drive delivery of virtual learning programs and courses to achieve developmental objectives for L&D within the US  

• Conduct virtual training that motivates, builds proficiencies, and improves individual's performance and contribution to restaurant results.  

• Uses facilitation techniques to encourage active participation and collaboration during virtual training sessions.  

• Adapt sessions in real-time based on participant needs and progress.  

• Stay updated on best practices, tools and methods in virtual facilitation.  

• Help to create measurable and relevant learning objectives that align with needs of L&D programming within the US  

Strategic Partner and Advisor: 

• Work in partnership with our People Solutions L&D Partners and market stakeholders to ensure L&D virtual programs are meeting the training needs of restaurant employees and brand standards. Review class assessments, surveys, and overall virtual program performance. ​  

• Work with leader to conduct assessments to identify virtual delivery competencies and gaps, utilizing feedback and performance metrics to refine programs