Position Overview:
This team ensures campaign delivery across our omnichannel HCP engagement platform while providing excellent post-sales client experience. This role is pivotal in scaling client satisfaction, retention, and operational excellence by executing advertising campaigns with 100% accuracy and delivery for our clients.
Essential Duties and Responsibilities:
The Campaign Delivery Specialist will independently lead the execution of omnichannel campaigns and serve as the primary operational point of contact across Client Services, Business Development, and cross-functional stakeholders. This role is accountable for launching campaigns accurately and on time, maintaining performance pacing, resolving issues proactively, and driving consistent client communication. Success in this role requires strong organizational awareness of client activity, attention to detail in campaign execution, and clear, professional collaboration with both internal teams and external partners.
Responsibilities include, but are not limited to the following:
- Lead the execution of assigned omnichannel campaigns—including email, onsite, social media, display, video, and sponsored clicks—by managing target-list preparation, creative setup, testing, and compiling reports.
- Monitor pacing and performance daily to ensure each program delivers in full and meets the client’s key performance indicators; surface risks early and provide a mitigation plan when necessary.
- Act as a day-to-day contact for client or agency partners on assigned programs, escalating complex or strategic matters to the Client Services Lead as needed.
- Coordinate clear, timely communication among Sales, Editorial, Product, Data, Technology, and Ad Operations teams to keep projects on schedule and within budget.
- Schedule and prepare materials for program kick-off and concept review meetings; take notes and circulate follow-ups.
- Generate pacing and performance reports using internal dashboards and templates; support the Client Services lead in compiling insights and presentation materials.
- Schedule and participate in regular client and agency check-ins to ensure expectations remain aligned and opportunities for optimization are documented.
- Maintain up-to-date internal trackers—campaign status, creative approvals, pacing, and under delivery— so the wider Client Services team always has clear visibility.
- Capture launch screenshots and archive creative assets in Placements.io as proof of placement and for client reference.
- Process target lists for Business-Development requests for proposal, generate reach and volume estimates within twenty-four hours, and communicate feasibility to the sales lead.
- Manage monthly billing and reconciliation by cross-checking impressions, spend, and delivery against insertion orders; submit draft summaries to the Finance team.