Scope of Position:
To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.
**Shift patterns may apply for this role**
Major Duties and Responsibilities:
Coordinate the process customs clearance documentation for our customer base
Deal with the customs authority on a daily basis.
Deliver an excellent customer service to all customers.
Be the specialist for all customs compliance issues. Assist in resolving all issues with the
customer.
Assist in the review of all policies, procedures and controls put in place.
Ensure the relevant regulations are in place for all customers/business.
Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement
of compliance and installs control.
Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout
the region and exchange best practices.
Work on assigned key account customers to ensure their needs are met
Continue to develop knowledge on customs requirements, ensuring new regulations are
understood and implemented where required
Ensure Duty/VAT is processed correctly & collected as required
Ensure any queries/refunds are followed up and resolved immediately
Review, update & Retain all DLSOP鈥檚. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.
Complete daily, weekly audits on the all enteries
Ensure you keep up to date on the latest Customs Regulations updates & changes.
Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.
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