To further develop the ocean product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company鈥檚 policy and procedures.
Major Duties and Responsibilities
- Set the tone within your department
- Ensure and assist key staff with goal setting and monitoring.
- Conduct regular interviews with potential new personnel.
- Plan for and hold effective monthly department meetings with team; reviewing department goals and business plan periodically to ensure accountability.
- Review department goals and tactical business plan periodically with team to ensure buy-in and accountability.
- Ensure that message is being transmitted adequately and timely.
- Oversee the management of the branch ocean department.
- Lead Active Process Management to go from GOOD to BEST
- Create and maintain an effective department organization chart, which is designed for flexibility and growth
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are followed, documented and kept up to date in Customer SOP.
- Ensure that productivity and profitability goals for ocean department are met
- Monitor and improve key departmental productivity indicators
- Develop relationships with the "core" carriers
- Build and maintain strong relationships with vendors (shipping lines, trucking companies, and others)
- Develop joint local strategies with the carriers to ensure our account base is satisfied and our value to the carrier increases
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
- Assist District Manager with preparation of annual department budget.
- Responsible for Product P&L and growth.
- Ensure all invoicing is taking place in a timely manner and ensure accuracy at all times.
- Ensure company credit procedures are followed and utilized effectively.
- Manage intercompany accounting discrepancies.
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for your staff.
- Actively develop business for department through active involvement in sales and retention process and close coordination with sales and retention
- Work on developing a solid relationship with our customers, way ahead of when a problem occurs.
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.