About the job
Reporting to the SFM & Bistro Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.
Your assignment
- You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
- You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
- You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
- You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department鈥檚 action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
- You comply with and follow internal rules, policies, and daily operational routines set by the management;
- You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.