We鈥檙e looking for a motivated and talented API Solutions Engineer who will help us bridge the gap between business needs and complex software technology.
Your mission with us is to ensure end-to-end support and consultancy for our international clients in choosing their technical solutions and coordinating first-level technical assistance for our API solutions.
As primary technical partner to the sales team, you will be responsible for validating technical feasibility, tailoring solutions, and securing the "technical win" from initial discovery through to handover to implementation, by assisting clients, partners, and IT service providers during the implementation phase as well as in case of technical issues.
A true coordinator, you manage both internal and external stakeholders, the progress and execution of action plans and project deliverables and provide support after the go鈥憀ive.
What you鈥檒l be doing at Coface:
- Technical Discovery & Scoping: Engaging with prospects to understand business requirements, technical environments, and pain points to design optimal, tailored solutions.
- Pre鈥慡ales Support Analyze customer needs and formalize requirements, define the appropriate solution, support the setting up of the contract, responsible for the technical solution proposal and its implementation
- Product Demonstrations: Delivering high-impact, customized product demos that highlight value and ROI, rather than just features.
- Proof of Concept (PoC/PoV) Management: Leading technical validations (PoC/PoV) to prove the software meets specific customer requirements.
- Implementation: Define the implementation model and coordinate the technical team; deploy the technical solution.
- Post鈥慓o鈥慙ive Support: Manage incidents and provide after鈥憇ales technical support
- Post-Sales Handover: Ensuring a smooth transition of knowledge from the sales team to the Professional Services/Delivery team