Training QA & Documentation Specialist

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.
Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Human Capital (HC) is responsible for maintaining the Civil Service system for the City of New York. HC recruits and identifies the best-qualified candidates for City employment, administers Civil Service exams for positions and provides City agencies with a qualified pool of candidates to fill their hiring needs in a manner consistent with the State Constitution, Civil Service Law and laws governing equal employment opportunity. In addition, HC develops and interprets Citywide policies and programs; develops and conducts professional development and employee training programs; and implements the City's provisional reduction/avoidance plan, among other critical functions.

We are seeking a Training QA & Documentation Specialist to join the eLearning team within the Bureau of Workforce Operations. This role ensures that all online training content on NYCityLearn, the City’s learning management system, is accurate, accessible, and user-friendly. Through rigorous quality assurance, meticulous documentation, and structured release management, the Specialist will improve the learning experience for every City employee.

Position Responsibilities
The Training QA & Documentation Specialist will help ensure eLearning courses run smoothly and are easy to use, while creating clear, user-friendly documentation that supports both staff and learners.

You will:
- Test eLearning courses across multiple browsers, devices, and LMS environments to confirm functionality and performance.
- Review eLearning content for accuracy, usability, accessibility, media quality, and system compatibility to ensure compliance with standards and a seamless learner experience.
- Document every step of the QA process, capturing bugs, usability issues, fixes, and release outcomes.
- Develop and maintain standardized QA documentation, version control records, and release notes to ensure consistent course management.
- Create and update NYCityLearn user documentation, including guides, FAQs, and job aids to support employees and agency training liaisons
- Translate feedback into documentation by capturing learner insights through surveys, focus groups, and A/B testing.
- Manage course releases to minimize disruption, ensuring that both internal and user-facing documentation is accurate and accessible.
- Track and report on metrics (bugs per release, cycle times, learner impact) with clear documentation to guide improvements.

Why This Role Matters:
Every eLearning course on NYCityLearn reaches City employees who serve millions of New Yorkers. The Training QA & Documentation Specialist ensures that courses are accurate, functional, and accessible, but just as importantly, that both internal records and user-facing documentation are clear, consistent, and helpful. By combining QA with strong documentation, this role empowers employees to complete training smoothly and builds the foundation for a more effective Citywide learning system.

To Apply:

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 764997. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

SPECIAL EXAMINER (DCAS) - 06668