National Service Learning and Development Coordinator

The Agency You’ll Join:
The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With:
NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together, build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service, visit nyc.gov/service.

The Problems You’ll Solve:
The National Service Learning & Development Coordinator will support NYC Service’s national service NYC Civic Corps AmeriCorps program, reporting to the Deputy Chief Service Officer.

Responsibilities include, but are not limited to the following:

Member Professional Development
- Develop elements of the curriculum for professional development for NYC Service’s AmeriCorps program and track progress on the goals and strategy.
- Plan and execute member orientation and monthly member trainings, including space procurement, logistics planning, securing trainers, managing staff roles and placement for those days, and leading selected elements of training.
- Create and analyze training evaluation plans and surveys to gauge the effectiveness of training and fine tune trainings based on the learnings found.
- Develop and oversee member and host site resources, including the online portal (which includes all member and supervisor training information) and resource library.
- Support the Program Coordinators in providing career coaching and individual skill development plans.

Member Events and Engagement
- Lead key events that support the member experience throughout the program year, including AmeriCorps Kick Off, AmeriCorps Week, Life After AmeriCorps Day, Career Fair, Networking Event, and Recognition Event.
- Lead the development of affinity groups, which exist to give members a leadership role and a space to explore shared interests.
- Plan and execute teambuilding activities and events based on members' interests and engagement needs.
- Support alumni engagement efforts.

Program Support
- Lead the procurement of in-kind donations to support member training (space, food, facilitators) and member needs for resources.
- Support the Operations team with members onboarding, including consulting on the member pre-survey, creating communications for incoming members, and presenting on learning and development plans for the year.
- Participate in the member recruitment process, including attending career fairs, conducting phone screens, and assisting in the matching process between applicants and host sites.

Advance NYC Service Mission, Values, and Goals
- Represent NYC Service at select events.
- Be available on select weekends and on select evenings for projects.
- Provide project support with other service activities and programs, as needed, including emergency volunteer response.
- Support City initiatives as needed, including but not limited to possible emergency response and recovery.

About You:
- You have a commitment to service year programs and volunteerism.
- You have experience or comfort in individual counseling, problem-solving, and guiding others through complex circumstances.
- You can work both independently and as an effective team member.
- You can work beyond traditional working hours and schedules.
- You have a sense of humor and the possibility.
- You can manage multiple projects simultaneously.
- You can manage goals and work under tight deadlines.
- You have strong written and oral communication.
- You have experience in relationship management.
- You have strong computer skills.

MAYORAL PROGRAM COORDINATOR (M - 06423