National Service Operations Coordinator

The Agency You’ll Join:
The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With:
NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together, build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service, visit nyc.gov/service.

The Problems You’ll Solve:
The National Service Operations Coordinator will support operations, data management, and evaluation for NYC Service's AmeriCorps program, NYC Civic Corps, reporting to the National Service Operations Director.

Responsibilities include, but are not limited to the following:

National Service Program Operations
- Lead and monitor the onboarding process for 150+ incoming AmeriCorps members.
- Develop and update internal procedures for collecting and tracking member eligibility documents.
- Lead members' enrollment in administrative systems (e.g., payroll, healthcare, and time sheet tracking) and support staff in addressing member inquiries regarding these systems.
- Support and track specific elements of the AmeriCorps compliance process, including quarterly reimbursement reports and site monitoring.
- Regularly review and make suggested updates to the departmental operations manual and other program guides.
- Track program spending and work with the National Service Operations Director to prepare invoices, process payments, and present monthly spending reports.

Data & Reporting
- Develop and coordinate the monthly collection, tracking, and reporting of metrics from organizational partners and members.
- Update and administer member and host site pre- and post-service survey distributions.
- Compile and analyze data from surveys, monthly reports, and evaluations throughout the service year.
- Prepare program data for presentation to internal and external stakeholders, including visual tools and written reports.
- Support National Service Operations Director in preparing and submitting funder letters of interest, progress reports, and grant reports.
- Support migration of relevant program data from existing spreadsheets into the Salesforce CRM database.
- Develop, implement, and train staff in processes to maintain and update Salesforce data, ensuring information is accurate and complete.
- Participate in intradepartmental data committees to address data management, reporting needs, and process improvement.

Advance NYC Service Mission, Values, and Goals
- Represent NYC Service at select events.
- Be available on select weekends and on select evenings for projects.
- Provide project support with other service activities and programs, as needed, including emergency volunteer response.
- Support City initiatives as needed, including but not limited to possible emergency response and recovery.

About You:
- You have a commitment to service year programs and volunteerism.
- You have experience or comfort in individual counseling, problem-solving, and guiding others through complex circumstances.
- You can solve problems and guide others through complex systems.
- You can work both independently and as an effective team member.
- You can work beyond traditional working hours and schedules.
- You have a sense of humor and the possibility.
- You have excellent organizational and administrative skills.
- You can manage multiple projects simultaneously.
- You can manage goals and work under tight deadlines.
- You are a strong written and oral communicator.
- You have experience in relationship management.
- You have strong computer skills.

MAYORAL PROGRAM COORDINATOR (M - 06423