Service Business Planner (Mat Leave Cover)

Service Scheduling Coordination

• Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work to be planned proactively in advance and emergency breakdowns responded to efficiently.

• Allocate the appropriate skill-coded Engineer ensuring that all Engineers have a full day's work i.e. 100% utilised

• Maximise service revenues by achieving monthly service labour targets and monthly forecasting

• Update the Service Board as soon as new information becomes available and maintain an updated version.

• Respond to all Customer Schedule enquiries in a professional and efficient manner and ensure that all queries are closed out without delay.

• Maintain regular contact with the customer, keeping them informed of progress at all times.

• Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.

• Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.

• Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job to include duration, contact persons on site and the type of job etc. is properly communicated

• Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.

• As required, manage the Chemical Stock Check Lists on PQMC Reports to ensure that chemicals on customer sites are kept to the required minimum.

• Procure non-stock Service Spare Parts.

Ad Hoc Duties

• Assist other functions within the Service Team as required with administration and ad-hoc tasks.

• Provide back-up support and cover within the Scheduling Function during periods of absence.

• Participate in Company Stock Checks as required.

• General Reporting.

• Any other Ad Hoc duties as required.