Lead Customer Service Management Specialist

Service Manager/Account is responsible for the successful operation and maintenance of multiple VWTS
Engineered System (ES). Services/CAS sites within the region assigned and reporting to Service Fulfillment Leader,
South Asia. The incumbent should be technically strong in process and capable to identify issues, analyze and do
the troubleshooting. He should ensure plant performance and can deliver an agreed quantity and quality of
treated water and meet other KPIs (Key Performance Indicators). Provides direct oversight, leadership and
direction to the Field Services teams to ensure that operating plan targets are met or exceeded in a safe and
compliant manner. Managing customers and O&M team deployed at various locations across India. Accountable
for profitability and sustainable delivery of services. Leads all site management, regional service management, field
service management and associated customers within the region.
● Manage overall account, responsible for the effective, successful management of sites and ensuring agreed
quantity, quality, cash collection, profitability, and compliances.
● Responsible for P&L of the O&M account.
● Building strong business relationships with the clients and key business stakeholders.
● Maintain a safe and healthy work environment within teams by establishing, following and enforcing standards
and procedures, complying with company and statutory regulations.
● Must be knowing the process, operation and maintenance of various water and wastewater treatment
technologies Eg. STP/ETP-MBR, biological, RO, UF, ZLD, EDR etc.
● Overall review of O&M sites on regular intervals to verify & optimize service deliverables as per service
contract.
● Communicate job expectations, planning, monitoring, appraising and reviewing job contributions by individual/
team.
● Vendor management and maintaining associated compliances.
● Team building, employee motivation and rewards.
● Responsibilities include interviewing, selection and hiring; training new and existing employees; planning,
assigning and directing work.
● Reporting O&M account updates and summary to the management on regular intervals.