Position Purpose:
Supervises two or more full-time skilled technicians who perform field maintenance, inspection, installation or repairs of in one or more areas such as system protection (line locates and inspections of the distribution system), replacing and installing meters, service (tap) and system connections, inspecting, testing, maintaining and repairing valves, hydrants and back flow devices, flushing and flow testing, routine and emergency valve shutouts and inspection and documentation of fire and service line installations
Primary Duties/Responsibilities:
- Assigns personnel to shifts and plans daily schedules to provide inspection and testing, service /meter connection installations, valves, hydrants and back flow devices.
- Coordinates schedule to ensure that field service resources are being utilized to achieve department objectives.
- Oversees the human resource functions of assigned team including hiring and firing, performance appraisals, coaching and counseling team.
- Recommends and provides input for salary and job change actions.
- Works with HSE and training team to ensure that all personnel receive safety and process training.
- Coaches and counsels team to improve technical skills and interpersonal and problem resolution skills.
- Works to identify and provide opportunities for team to learn new skills and techniques.
- Prepares work orders either manually or from a system as required and prepares work related reports, procurement requisitions, charts, graphs and data submittal requirements in an accurate and timely manner.
- Establishes inspection and maintenance schedules for service lines, replacements and leaks.
- Assists in diagnosing and evaluating complex equipment and process failures.
- Ensures that consistent field service and quality assurance procedures are followed.
- Ensures that uniform recordkeeping is performed facility-wide.
- Provides leadership in achieving safety goals.
- Proactively manages safety and environmental issues and ensures compliance with Federal and State standards including Hazardous Waste Disposal and Air Quality Standards.
- Ensures that issues are identified, addressed, and elevated if necessary, in a timely manner.
- Ensures that equipment, field service vehicles and work areas are clean and properly disposes of waste according to safety and environmental policies.
- Operates vehicles for field service purposes.
- May occasionally be called upon to fill in or help handle excess field service demands.
- Oversees day-to-day operations. Initiates and communicates personnel actions (hire, fire, job / salary changes, performance, disciplinary actions, etc. Models and teaches compliance with all work practices, policies and procedures.
Work Environment:
- Spends majority of time in field environment and occasionally works in an office, maintenance or repair shop environment.
- Typically spends 85% of time exposed to outdoor and sometimes inclement weather.
- Company service vehicles are used as required.
- May serve rotational 24-hour emergency on-call.
- Possible Work Hazards: May be exposed to possible operations hazards including fumes, dust, toxic and caustic chemicals, noise, rotating machinery, high pressure and hot and cold temperatures, slippery surfaces, water and electrical hazards.