Process Excellence Quality Co-op

We are looking for a dedicated individual to drive process excellence within the global Veolia Water Tech - Process Excellence Quality (PEQ) organization. Working as a Process Excellence Quality (PEQ) Co-Op, you are central to compliance and continuous improvement with high impact to our customers, sales team, and supply chain partners in providing a seamless fulfillment experience. With a focus on fulfillment excellence and customer satisfaction, you will support the global team in driving compliant, accurate, and timely business processes. You will be empowered to drive projects and initiatives for the Quality Framework on a global scale which may include training, quality management system documentation, support of our Customer Satisfaction program and other quality activities. 

Key activities within this role may include business process documentation, root cause analysis of issues and development of corrective actions, internal auditing, project management, and development/execution of employee topical training. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with global process leaders, quality specialists, customer fulfillment representatives (CFRs), regional leaders, and with functional partners across the entire supply chain team. 

Job Duties:

• Perform low/medium root cause analysis utilizing RCA Tools (5 Whys, Fishbone, Apollo) *internal training available

• Perform internal process audits, contract audits, and support ISO program compliance

• Analyze, trend, and present data findings for key Quality processes to connect data with opportunities for continuance improvement 

• Develop and maintain compliant process documentation in partnership with Global Process Leaders

• Provide insight to develop project charters, map as-is processes, define to-be processes, and implement control plans in conjunction with global process leaders *internal training available

• Ability to serve as a CFS Excellence Academy Trainer for Skill Set/Refresher training modules 

• Drive digitization projects relative to performance measurement & training content

• Build and deliver presentations as part of Quality Management Review or other business operations reviews

• Utilize the Quality Flash Report tool to elevate CFS Quality CultureDevelops and presents Safety & Diversity topics as part of meeting agendas 

 What we're looking for:

• Bachelor’s Degree in process (preference for Business or Supply Chain)

• Basic understanding of Lean Six Sigma

• Basic understanding of ISO 9001 Standard 

• Proven problem-solving skills; ability to make responsible decisions in complex situations 

• Ability to learn & grow skill set in Root Cause Analysis Tools (i.e., 5 Why’s, Fishbone, TapRoot) 

• Ability to excel under pressure, multi-task and prioritize workload

• Basic presentation skills at various levels of the organization

• Strong written and verbal communication skills

• Energetic, strong interpersonal, organizational and communication skills

• Digital mindset: comfortable entering and retrieving data in a variety of software platforms and drive changes with every changing technology

• Excellent time management skills 

• Thrives in a fast-paced but fun work environment

• This is offered as a hybrid position, requiring a minimum of 2 days in any VWTS office location. Remote location will be considered for the right candidate. 

• Flexibility to work adjusted or longer hours occasionally as needed 

• Some travel may be required (<10 %)