Customer Care Advisor

What You’ll Do

• Manage incoming customer enquiries and expectations
   

• Resolve issues efficiently, escalating when needed
   

• Log and maintain accurate customer and service data
   

• Provide basic technical troubleshooting and register service requests
   

• Validate order details and liaise with internal teams
   

• Identify sales opportunities and quotation requests
   

• Deliver professional, empathetic, and confident customer support
   

What We’re Looking For

• GCSE (or equivalent) in English and Maths
   

• Experience in customer service, call centre, sales support, or administration
   

• Excellent communication and telephone skills
   

• Strong organisation, attention to detail, and problem-solving ability
   

• Confident using Microsoft Office and Google Suite
   

• A team player with a passion for delivering first-class customer service
   

Why Join Veolia?

• Be part of a global leader in water treatment
   

• Work in a supportive, customer-focused team
   

• Ongoing training and development opportunities
   

• Make a real impact through high-quality customer support