Position Purpose:
This position will be responsible for all aspects of the monthly closing cycle. This includes the preparation of a monthly variance analysis file as well as all budgeting, accounting aspects and forecasting activities. This position will assist in the completion of the annual report to the Public Utilities Commission. The person will also be responsible for ensuring that office functions are performed in an efficient and timely manner, by providing quality customer service to internal and external customers through the daily supervision of the Customer Service Representative(s) and meter reading and collections aspects. Ensure customer calls are handled timely and efficiently, resolving inquiries of a sensitive or complex nature. This person would also be in charge of supervising all aspects of revenue integrity including billing.
Primary Duties/Responsibilities:
- Supervises Customer Service Department:
- Responds to customer inquiries.
- Daily Checks and Balance of customer payments/daily balancing of Cash tally.
- Administration and processing: Billing, Procurement.
- CSR backup (when CSR is out of office).
- Oversees Metering Tasks.
- Supervise Credit and Collections.
- Processes Customer Refunds.
- Accounting Tasks:
- Performs local bank call outs to Mellon for Reconciliation.
- Administration and Processing: Inventory Control.
- Preparation of yearly Company budgets (Revenue, expense, payroll, unbilled revenue, and customer count).
- Local Bookkeeping Tasks.
- End of Month accounting Tasks.
- Prepares and sign off on Bank Reconciliations.
- Revenue Integrity:
- Prepares and reports Unbilled Revenue to accounting on a monthly basis.
- Completes Consumption and Revenue reporting for month end.
- Checks all payment stubs to the list of tenders for the day.
- Assists manager with monthly variance reporting.
- Completes KPI reporting.
- Oversee Customer Billing/Complete weekly Consumption Revenue Reporting.
- Administrative Tasks:
- Prepares quarterly and yearly reports for Veolia, RI State, Regulatory (PUC).
- Enters Weekly Time entry in Peoplesoft for Field personnel.
- Balances Vacation in Peoplesoft and prepares reporting spreadsheet.
- Manages Cross Connection Control program with Planning Specialist.
- Manages office in managers absence.
- Performs other misc. administrative tasks when manager is out of the office.