Traveling Field Service Representative - PLC Technician

Job Summary

Commissioning FSR of the Services Technical Operations team with focus on effective commissioning of complex services projects, project closure, plant optimization implementation, customer support and customer issue resolution. This role will be responsible for providing world class support to the ES Services & install base customers. The Commissioning FSR is accountable for managing customer issues to closure through both on site & remote access with the customers. Responsibilities include implementation of all necessary EHS, design standards, procedures, governance, and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. It will require strong people management and technical skills.

Key Characteristics 

• Project commissioning planning and leadership, and on-site execution of commissioning plans, troubleshooting and close out.

• Assist customers with requirements (space, labor requirements, tools, disposal of test water, etc..) to support commissioning activities, operational/startup, recommended spares, and training for operating and maintenance practices. 

• Feedback and contribute to product and system design improvements to design and development functions and management team. Fostering an environment of continuous improvement.

• Organize and drive feedback to engineering and product management for sustained product and project delivery improvement.

Duties & Responsibilities

• Ensure that Services Water Treatment Projects are safely and successfully commissioned for custom bridge projects and extended scope projects from construction to commissioning and during operations.

• Responsible for resolving systemic issues and leading the necessary experts to a resolution. 

• Use their knowledge, and their observations of events at customers sites to formulate a plan to resolve the customer issues. 

• Implement plant optimization techniques.

• Implement PLC/HMI/Controls optimization process for effective post commissioning project closures.

• Training/Mentoring in house and in field of company staff or partners for site visits, commissioning activities and troubleshooting that is specific to Veolia products & their operations, this includes knowledge about the product but also the process and typical equipment and associated controls.

• Managing customer expectations and ensuring that the highest standards are maintained by Veolia employees at every site.

• Communicate with fellow services, product team members, engineering, process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service.