Performance Analyst - Business and Operation Performance

Position Purpose:

As part of the Municipal Water Contract Operations (MWCO) mission of driving efficiency and growth initiatives across all our contract operations sites, mostly serving municipal clients and corporate functions, the Performance Analyst will work within the Program Management Office under the general direction of the Senior Manager, Strategy & Performance on a wide range of strategic and operational initiatives across municipal water utility operations. To support delivery of these initiatives, the Performance Analyst gathers and analyzes information, develops frameworks and strategies, communicates progress and recommendations, and collaborates with various stakeholders throughout the organization. Analysts receive mentoring from all levels of the organization and have many opportunities to learn broader business and consulting skills such as large-scale program management, change management, and business and performance transformation.

Primary Duties/Responsibilities:

• Support multidisciplinary initiatives driving growth and business performance impacting both operations and corporate support functions, including financial, operational, continuous improvement, process optimization, change management, and more.
• Conduct efficient and effective analyses to solve complex problems and support strategic initiatives.
• Establish performance measures (both financial and operational), monitor and analyze performance metrics to identify and implement performance-based improvements.
• Lead the delivery of select initiatives to support professional growth and develop skills in project management, stakeholder communication, and leadership.
• Synthesize information across a variety of sources to drive meaningful insights and make actionable recommendations.
• Support development and structuring of internal documentation and communications appropriately adapted to the audience, from frontline staff to executive level.
• Prepare and deliver oral presentations for both operational and corporate stakeholders to support and communicate initiative progress and for training and change management purposes.

Work Environment:

• Fully remote position.