Digital Service Technician

Digital Service Technician

📍 Home based
🕒 Full-Time, Monday to Friday (37 hours) | Permanent
💰 Salary up to £35,000 per annum

🎁 Benefits Package:

25 days annual leave plus bank holidays (and your birthday off!)
Comprehensive Pension Scheme
Private Medical Insurance
Access to a Private GP and much more!
Ready to make a real difference – not just in your career, but for the planet?

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Digital Service Technician to help us lead the charge.

Are you a tech-savvy problem solver who enjoys helping customers and engineers succeed? Do you thrive in a fast-paced, collaborative environment where innovation and service excellence go hand-in-hand?

Join Veolia Group, a global leader in environmental services operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

This is an excellent opportunity to develop your technical expertise, gain exposure to cutting-edge digital technologies (including remote support and augmented reality tools), and make a meaningful contribution to smarter, more sustainable operations.

What will I be doing?

Remote Support Expertise:
Use digital tools and technologies — including remote communication and augmented reality — to diagnose and help resolve customer issues alongside field service engineers or directly with clients.

System Monitoring & Performance:
Continuously monitor connected customer assets via the Hubgrade platform, ensuring data transmission, signal strength, and performance remain within expected parameters. Identify alarms and take appropriate action or escalation.

Customer Enablement:
Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction.

Technical Coordination:
Support engineers during commissioning, activate equipment on the web portal, and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur.

Reporting & Analysis:
Generate and validate automated and manual trending reports, ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team.

Proactive Service:
Take a proactive approach with customers — contacting them with solutions and recommendations rather than waiting for issues to escalate.

Collaboration:
Work closely with internal teams to ensure alarms are logged, tracked, and resolved efficiently while contributing to continuous service improvement.

What you will bring to the role:

We value attitude and capability as much as formal qualifications. The ideal candidate is enthusiastic about technology, customer service, and continuous improvement.