Position Purpose:
Plans, organizes and manages the daily operation, maintenance and testing of a water and/or wastewater system, collection system or biosolids facility. Assures compliance with established environmental, safety, operating, standards, policies and emergency response procedures. Maintains ongoing client interface to keep client informed and enhance client relations.
Primary Duties/Responsibilities:
- Manages daily operation and maintenance and ensures compliance with operational, QA/QC, safety, environmental, and performance metrics. Typically works through Operations, Maintenance and/or Lab Supervisors to ensure that plant resources are being utilized to achieve project objectives. Teaches cost control and provides effective counsel / direction, especially where corrective actions are needed.
- Manages the human resource functions of the facility or unit including hiring and firing, salary and job change actions and coaching and counseling team. Works with the HSE and training team to ensure that all personnel receive safety and process training. Coaches and counsels team to improve technical skills and interpersonal and problem resolution skills. Works to identify and provide opportunities for the team to learn new skills and techniques. Administers labor agreements to ensure compliance and effectively deal with representative labor union(s).
- Reviews and evaluates water reports, records, logs, and graphs to confirm adequacy of present and projected water needs. Ensures that uniform monitoring and recordkeeping are performed facility wide. Prepares reports concerned with chemical and bacteriological analyses of water for administrative purposes and regulatory agencies.
- Administers client contracts to ensure compliance and customer satisfaction and prompt identification and client notification of scope changes.
- Performs all baseline client relations duties, including preparation and presentation of progress and special reports.
- Participates in client meetings, special award programs and handles resolution of client service problems in a professional manner.
- Assists with the preparation and/or review of reports to regulatory agencies and assists with public relations duties as necessary.
- Works with Area Manager to develop site specific or functional goals and activities required to meet overall business objectives. Maintains standards, guidelines and procedures. Identifies needed process improvements, evaluates new concepts, technologies and practices. Recommends and implements approved improvements.
- Evaluates employee performance, matches abilities and job requirements and capitalizes on talents to effectively meet business objectives. Ensures that business initiatives and progress toward goals are effectively communicated to employees.
- Proactively manages safety, plant appearance and environmental issues and ensures compliance with Federal and State standards including Hazardous Waste Disposal and Air Quality Standards. Ensures that issues are identified and addressed and elevated, if necessary, in a timely manner.
- Maintains an up-to-date plan of action to be taken in event of emergencies such as machinery, equipment or power failure, or need to release dammed water to affect flood control. Manages emergencies in an effective manner.
- Executes capital and facility improvement plans as required.
- May oversee construction and maintenance of roads and communication lines used in operating water supply systems. Oversees contractors as required.
Work Environment:
- Spends 50% of time in the operations environment and 50% of time in the office environment.
- May need to work outside in inclement weather conditions and drive a company vehicle to perform duties.
- Occasional travel for training or meetings.
- Possible Work Hazards: May be exposed to possible operations hazards including dust, fumes, toxic and caustic chemicals, rotating machinery, high pressure, hot or cold work temperatures, slippery surfaces, water and electrical hazards.