Director - Transitions

Thorough project planning and reporting to clients, internal stakeholders and transition leaders

Thorough and proactive project review – Risk, Issue, escalation and milestone management

Identify areas for efficiency improvement and implementing the same

Build close rapport with key internal stakeholders and clients

Manage project escalations and conflicts in projects

Mentor and coach direct reports to aid in their development

Strong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

Customer Experience – understand client needs, wants and expectations and manage them effectively

Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

Required to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition Methodology

Respond to RFI/ RFPs along with the solutions team

Able to take on additional responsibilities in the transition function (e.g.  capability building)