Real Time Mangement, Scheduling, Reporting, NICE IEX.Communication: Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.Proactively inform the management team of any challenges or opportunities for improvement.Reporting: Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.Analyze data to identify trends and areas for improvement. Tools and Technology: Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.Work with IT to ensure that software and tools are up-to-date and aligned with business needs.Proficiency in Excel reporting
WNS Global Services
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