Group Manager - Transactional Quality

• Oversees and manages the Quality Team

• Manage the Continuous Improvement of the Quality Team

• Conduct Root Cause Analysis and Solution Identification and proactively communicate relevant observations or findings with all stakeholders

• Facilitate business reviews and performance discussion with both internal and external clients

• Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance review

• Lead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them

• Available to be leveraged as a resource (if available capacity) for Project/Program Management mobilization

• Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications, re-certifications and the assignment process

• Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise

• Driving reporting and analytics requirements for Quality Assurance management

• Facilitate and administer Quality Assurance performance/recognition feedback

• Participate in program development and continuous improvement initiatives

• Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiatives

• Provide clear governance on quality tasks relative to insights generation and innovation

• Ensure quality measures align with program outputs or SLAs

• Ensures the implementation of regular coaching sessions with team members, recognizing strengths and develop action plans to address areas for improvement• Create developmental road maps for Quality personnel

• Establish standardization and documentation of team processes and procedures.