⢠Oversees and manages the Quality Team
⢠Manage the Continuous Improvement of the Quality Team
⢠Conduct Root Cause Analysis and Solution Identification and proactively communicate relevant observations or findings with all stakeholders
⢠Facilitate business reviews and performance discussion with both internal and external clients
⢠Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance review
⢠Lead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them
⢠Available to be leveraged as a resource (if available capacity) for Project/Program Management mobilization
⢠Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications, re-certifications and the assignment process
⢠Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise
⢠Driving reporting and analytics requirements for Quality Assurance management
⢠Facilitate and administer Quality Assurance performance/recognition feedback
⢠Participate in program development and continuous improvement initiatives
⢠Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiatives
⢠Provide clear governance on quality tasks relative to insights generation and innovation
⢠Ensure quality measures align with program outputs or SLAs
⢠Ensures the implementation of regular coaching sessions with team members, recognizing strengths and develop action plans to address areas for improvement⢠Create developmental road maps for Quality personnel
⢠Establish standardization and documentation of team processes and procedures.
WNS Global Services
https://careers.smartrecruiters.com/WNSGlobalServices144