Job Purpose and Role
As a Quality Leader in a global, multi-geo Business Process Management (BPM) operation, you will drive quality excellence and business transformation across global span. Leading Six Sigma and Digital Innovation, you鈥檒l foster a culture of continuous improvement, integrate AI and automation, and ensure exceptional client outcomes. This strategic role demands a visionary leader to align quality initiatives with business goals, optimize processes, and empower teams across multiple delivery centers.
- Drive Quality Culture: Champion a culture of excellence, embedding Six Sigma (DMAIC, DMADV, DFSS) and Lean principles to promote best practices and recognize high performance.
- Lead Quality Function Transformation: Spearhead process redesign using Agile, Scrum, and Business Process Reengineering (BPR), integrating RPA, AI, and NLP to enhance efficiency and reduce costs. Work towards integration of AI in the Quality function, automating proactive monitoring and issue resolution to enhance delivery efficiency, reduce costs, and establish a next-gen QA framework.
- Optimize Delivery Processes: Apply Six Sigma methodologies to analyze transactional quality metrics, eliminate waste, and achieve SLA compliance across global operations.
- Harness Business Intelligence: Leverage BI Tools to deliver actionable insights, driving data-informed decisions and operational improvements.
- Ensure Quality Assurance: Oversee SOP development, conduct internal/external audits, and maintain compliance with industry standards.
- Manage Stakeholders: Build trusted client relationships, aligning quality strategies with client needs to boost satisfaction and retention.
- Lead and Mentor Teams: Empower a global quality team, providing Six Sigma training, mentorship, and strategic direction to meet organizational goals.