Assistant Manager - Operations

To lead a team of Sales and Retentions associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement.

Ensure best use of systems and technology to deliver effectively and efficiently. Growth and development of team.

Responsible for managing a team in the Campaign, managing customer sales end to end, from the initiation of a the sale, through the validation process, to the management of any subsequent queries during sale point.

Inbound and outbound activities through the journey mentioned above.

The roles and responsibilities are defined but not limited to the following:

:• Customer retention/Personalized selling

• Proactively manage accounts and behaviours and action accordingly• Account enquiries

• Administration and changes

• Individualized support

• Resolution efficiency support

• Achieving set strategic targets

• Coaching and development of the team

• Achieving set strategic targets