Job Description:
Core Responsibilities:
- Deliver high-impact New Hire, Upskill, and Refresher Training focused on airline processes, GDS systems, and customer service excellence
- Ensure full compliance with client and internal certification standards
- Collaborate with Training Managers and stakeholders to align training outcomes with operational goals
- Identify gaps and recommend improvements based on feedback and performance data
- Develop, update, and maintain training content tailored to airline operations and client requirements
- Ensure accurate documentation and reporting of training metrics in line with organizational standards
- Work with internal and external stakeholders and drive process improvements and floor support
- Create training programs to address skill gaps in employees by conducting regular TNA and TNI
- Coach and provide feedback to trainees on their performance in class and on the shop floor.
- Control absenteeism and attrition in class and motivate the batch
- Consistently achieve or exceed targets on quality and throughput in training
- Participate in regular internal and external stakeholder interactions
Job Location- Bangalore (WFO Only)
Shifts- Rotational