Demonstrates a clear understanding of the application of principles related to the Order-to-Cash (O2C) process and effectively applies them to assigned tasks.
Capable of independently managing allocated responsibilities in Collections and Cash Application in accordance with specific client processes, ensuring compliance with defined Turnaround Time (TAT) and accuracy standards.
Collections Responsibilities
Conducts voice calls with customers for payment follow-ups.
Manages and resolves customer disputes effectively.
Performs customer account reconciliations to identify and resolve discrepancies.
Cash Application Responsibilities
Performs cash application activities accurately and within timelines.
Conducts account reconciliations to ensure correct posting of payments.
Handles dispute management when discrepancies arise.
May perform voice calling with customers when required (not mandatory).
Maintains clarity on debit and credit transactions.
Possesses basic accounting knowledge.
Working knowledge of SAP is preferred.
Customer Orientation
Demonstrates the ability to understand client expectations and requirements.
Strives to meet and improve performance against SLAs and deliverables.
Takes ownership of issues by communicating findings clearly and proposing solution-oriented resolutions.
Builds and maintains effective relationships with line managers, counterparts, and stakeholders.
Accountability
Maintains clear understanding of individual expectations and responsibilities.
Takes ownership of assigned tasks and consistently delivers measurable results aligned with role expectations.
Collaboration & Teamwork
Works towards achieving organizational goals rather than focusing only on individual tasks.
Addresses and resolves conflicts at their level, escalating when necessary.
Demonstrates a strong collaborative mindset.
Adapts positively to change management initiatives.
Resolves issues through collaboration within WNS teams, consulting or escalating to other teams/towers when required.
Analytical Thinking & Problem Solving
Identifies anomalies, errors, and discrepancies in outputs.
Investigates problem areas to determine root causes.
Applies different scenarios and contextual analysis to determine possible causes of issues.
Recommends and supports process improvements to enhance efficiency and accuracy.
Communication Skills
Actively participates in team discussions and meetings.
Clearly articulates ideas and viewpoints.
Demonstrates active listening and builds understanding from discussions.
Shows strong verbal and written communication skills.
WNS Global Services
https://careers.smartrecruiters.com/WNSGlobalServices144