Join our Chatbot team and help shape the future of AI-powered customer experience at Wix. As an AI Engineer, you鈥檒l drive the development of intelligent, context-aware features that elevate our Customer Care Chatbot into the go-to solution for users seeking guidance throughout their Wix journey. You鈥檒l work end to end鈥攔esearching cutting-edge AI methodologies, building scalable features, and ensuring they deliver real, lasting value to millions of users.
You will:
- Design, develop, and integrate AI-driven capabilities using state-of-the-art LLM and NLP technologies
- Conduct research and experimentation to identify innovative approaches and apply advanced models to real customer-care challenges
- Own feature development from ideation to deployment鈥攑artnering with product teams, defining requirements, estimating scope, implementing solutions, and monitoring performance
- Enhance system performance, stability, and reliability to ensure a seamless, always-available service
- Collaborate in architectural and technical discussions to continually improve system design and developer experience