As an IT Support Engineer, you'll provide hands-on IT support and manage IT operations for our employees across various locations. You’ll play a key role in maintaining IT systems, managing inventory, and ensuring seamless onboarding and offboarding processes. In your day-to-day, you will:
• Provide professional IT support to employees locally in Kyiv and remotely across different locations
• Monitor and respond to IT Helpdesk requests in line with agreed SLAs
• Manage IT equipment inventory
• Manage onboarding and offboarding processes, including for remote workers
• Oversee and maintain A/V equipment for onsite events and meeting rooms
• Handle endpoint installations, upgrades, and troubleshooting for Windows, MacOS, and Linux environments
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This is primarily an on-site role, with the possibility of a hybrid arrangement within the team: 4+1.