This role is currently available in the following shift.
- Tuesday - Saturday, 6 AM - 3 PM
- Sunday – Thursday 6 AM - 3 PM
- Work with users to determine their needs and help them reach their business goals and enhance their online presence.
- Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
- Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
- Be an advocate for our technical products and services, being able to explain their functionality and value
- Develop expertise in Wix products and stay up to date with new features and improvements.
- Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
- Analyze user behavior and relevance to determine their effect on user satisfaction.
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This is a flexible hybrid position based in Kyiv.
At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.