As a Customer Care Expert at Wix, youâll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.
Provide care to our users through calls, chats and email
Get to know each userâs business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our usersâ experience is the best possible
Work with all other departments and product teams, and stay aligned about usersâ needs