We鈥檙e looking for a highly motivated and dynamic Technical Support Team Lead to join our growing group. This is a great opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You鈥檒l play a huge role in shaping the future of how we support Base 44 users and helping to grow the product. you鈥檒l:
Manage daily objectives, priorities, risks, and overall performance to ensure consistent team output.
Act as the primary communication link, providing the team with necessary context and a clear understanding of the bigger organizational picture to maintain strategic alignment.
Mentor team members, provide technical guidance, and empower them to take full ownership of their tasks and projects.
Set clear expectations, ensure consistent follow-up on tasks, and manage accountability to make sure the team meets required goals.
Serve as the final point of contact for team and customer escalations, leading by example with creative problem-solving.
Maintain high team morale, motivate technical experts, and provide mentorship for career development and growth.
Influence the strategic vision for the support domain, contribute insights, and participate in global projects to improve the overall user experience.