Mission of the Role
Own, deepen, and expand Localytics' most important enterprise relationships. The Client Partner is the single-threaded owner of named enterprise accounts and is accountable for retention, expansion, and long-term value creation. This role drives growth by evangelizing Localytics across customer organizations, building executive relationships, and systematically expanding our footprint of new apps, increased allotments, additional products, and services.
This is not a reactive support role. The Client Partner is a growth owner, executive relationship builder, and strategic operator responsible for turning Localytics' best customers into its largest and most durable revenue streams.
About Localytics
Our mission is to help brands build great customer experiences.
Localytics enables brands to understand their customers and engage them with timely, relevant experiences across mobile channels. Our platform combines deep customer insight with personalized messaging, giving teams the tools and services they need to make smarter decisions and communicate with customers in meaningful ways.
Our GTM teams work closely with customers to understand their goals, solve real problems, and drive measurable outcomes. You'll collaborate across product, engineering, and leadership, own meaningful targets, and help shape how Localytics grows in the market.
Localytics is a lean, fast-growing company with an experienced leadership team and a culture that values integrity, ownership, and impact. No matter your role, you'll have real responsibility, real influence, and the opportunity to build things that matter.
Role Scope & Responsibilities
The Client Partner is responsible for:
- Acting as the primary relationship owner across the customer organization—from senior practitioners to VP, SVP, and C-suite sponsors
- Helping enterprise customers deeply understand how their apps perform and how engagement marketing drives business outcomes, using Localytics analytics
- Guiding customers toward building and scaling a world-class engagement marketing program, including best practices, operating models, and measurement
- Evangelizing Localytics across business units, departments, regions, and apps to expand adoption and strategic relevance
- Establishing, owning, and executing multi-year account plans aligned to customer objectives and Localytics growth goals
- Driving complex expansions involving multiple stakeholders, products, apps, and buying centers
- Partnering closely with Product and Engineering to translate stated and unstated customer needs into roadmap influence and solution design
- Serving as the company's early-warning system, surfacing churn risk, competitive threats, and expansion opportunities before they appear in revenue
- Enabling customers to deploy, adopt, and scale Localytics across their organization—acting as an internal champion and educator
- Contributing to the development and documentation of enterprise account management playbooks, processes, and best practices
Outcomes You Will Deliver
Account Penetration and Footprint Expansion
- Successfully penetrate new business units, departments, and geographies within existing enterprise accounts
- Expand Localytics' relevance across multiple teams and initiatives, not single use cases
Retention and Material Expansion of Named Accounts
- Deliver strong net revenue retention across assigned enterprise accounts
- Retain core contracts while materially expanding revenue through additional apps, increased MAU or data allotments, new product adoption, and services and strategic engagements
Executive-Level Relationships and Strategic Positioning
- Build and maintain trusted relationships with VP, SVP, and C-suite stakeholders
- Establish Localytics as a strategic platform, not a tactical point solution
- Partner directly with the CEO on high-stakes expansions and strategic selling opportunities
Proactive Risk Management
- Identify and neutralize churn risks before they escalate
- Surface competitive threats, product gaps, and organizational shifts early
- Maintain accurate account health visibility at all times
Requirements
Capabilities You Possess
Revenue & Expansion Leadership
- Strong sales instincts paired with a consultative, value-based approach
- Proven ability to drive expansion within complex enterprise accounts
- Comfortable owning a quota tied to retention and expansion, not just new logos
- Skilled in influence, evangelization and persuasion. Align multiple stakeholders toward a shared outcome
Enterprise Account Management Mastery
- Demonstrated success managing a portfolio of $100k–$500k+ ACV enterprise customers
- Strong sales instincts paired with a consultative, value-based approach
- Experience navigating complex org charts, buying committees, and political dynamics
- Proven ability to drive expansion within complex enterprise accounts (finance, telecom, retail preferred)
Customer Insight & Problem Solving
- Deep customer empathy with a focus on business outcomes, not features
- Ability to interpret ambiguous or incomplete signals and turn them into clear action plans
- Strong at conceptualizing and orchestrating solutions using cross-functional resources (Product, Eng, Marketing, Support)
- Owns problems end-to-end and drives resolution without dropping the ball
Analytical Skills & Product Acumen
- Reasonably analytical; comfortable with numbers, metrics, and performance analysis. Some data analysis skills; 'fluent' in algebra and drawing insights from data
- Solid conceptual grasp of SaaS products, product development, and technical tradeoffs
- Working knowledge of consumer marketing frameworks and related technology stacks
Communication & Execution
- Exceptional listener who can distill complex ideas into clear, plain language
- Strong written and verbal communication skills; credible with both practitioners and executives
- Effective project manager who can coordinate internal and external stakeholders
- Thrives in cross-functional, distributed, and global environments
Values Alignment
The Client Partner must embody Localytics' values:
- Thoughtful and action-oriented
- Clear, direct communication
- Analytical and data-driven
- Deeply customer-oriented
- Eager to learn and adapt
- Trustworthy and accountable
Benefits
Compensation, Benefits, and Other Details
- $210k - $240k OTE, commensurate with experience and capabilities. Uncapped commissions. We will reward extraordinary work and outcomes.
- Competitive equity package in the form of RSUs