Union: Non-Union
Department: Altum Health
Site: UHN West Park Assessment Centre – Altum Health
Reports to: Manager, Assessment Services
Hours: 37.5 hours per week
Status: Temporary Full-Time (8-month contract with a possibility of extension)
Salary $23.13 - $28.92 per hour (To commensurate with experience and consistent with UHN compensation policy)
We are currently looking for an experienced Referral Specialist (Auto IE) to join and support the UHN West Park Assessment Centre – Altum Health. The Referral Specialist will be responsible for managing the intake process, including scheduling, confirmation, and coordination of referrals. They ensure a smooth workflow by arranging specific needs and accommodations for a range of customers, including Assessors, Insurers, and Assessment Centre Staff. This role is essential for facilitating seamless operations and effective communication among all involved parties. The Referral Specialist must be adept at managing multiple tasks and priorities in a fast-paced environment, ensuring efficient processing and coordination to meet the demands of all stakeholders. Excellent skills in Quality Assurance and accurate referral processing are required.
The principal responsibilities include:
- Facilitate incoming referrals, documentation, reschedule requests, via telephone; courier; Smart Simple; IME Workflow; fax and/or e-mail from insurance companies within legislated timeframes and as required by Vendors with specified timeframes outlined in Service Level Agreements.
- Reviewing the referral file documentation to ensure appropriate assessors are assigned as per benefits being addressed. Cross-referencing the Notice To Assessor / Directions to Assessor to ensure they align with what is in dispute.
- Coordinate all components of appointment scheduling; inclusive of assessors, examination rooms, satellite and off-site locations within legislated timeframes. Ensure interpreters, transportation and hotel accommodations are arranged and confirmed where applicable.
- Ensure assessment plans and confirmation letters (when indicated) are generated and issued to relevant parties within specified and/or legislated timeframes and as required by Vendors with specified timeframes outlined in Service Level Agreements.
- Ensure that all information pertaining to referrals such as cancelled appointments, rescheduling of appointments, changes in claimant and/or insurer information and file closures are dealt with in a timely manner by updating WIN, customer platforms, notifying all parties, and rescheduling if necessary.
- Knowledge and understanding of legislative timeframes with respect to Intake tasks/functions. Ensuring tasks are carried out in a timely manner to avoid financial ramifications for the Assessment Centre.
- Effective verbal & written communication with claimants, insurers, legal representatives and other stakeholders.
- Implement new processes as legislation and guidelines change (at the direction of the Manager).
- Quality Assurance, ensuring accurate and thorough record-keeping. This precision is crucial for compliance and for providing reliable documentation when records are requested, particularly in relation to LAT hearings.
- Cross Training for Vacation Coverage and volume assistance as needed: - Directions to Assessors - Confirmation and Pre-Screen Calls - Coordination of CAT and Medical/Legal referrals
- Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including: - Compliance with the safety standards of the hospital and applicable legislation - Identification and prevention of safety issues and problems - Taking corrective action, where possible - Attendance at safety meetings/training/updates in accordance with the Centre’s standards.
- Ability to work in a manner that exemplifies the centre’s core values.
- Evidence of good performance history and attendance record.
- Ability to work in a fast-paced environment and prioritize work as required.