Referral Specialist

Union: Non-Union
Number of Vacancies: 2
New or Replacement Position: New
Site: 67 College Street, 3rd Floor
Department: University Health Network (UHN) Medical Imaging
Reports to: Supervisor
Salary: $23.14 - $28.92 per hour (to commensurate with experience and consistent with UHN compensation policy)
Hours: 37.5 hours per week
Status: Permanent Full Time
Closing Date: March 11, 2026

We are seeking an experienced Referral Specialist to join our team within UHN Medical Imaging! As an integral member of the Toronto Region Diagnostic Imaging Central Intake Hub, the Referral Specialist serves as the key point of contact for internal and external interest holders (referrers, service providers, patients, and colleagues) and helps establish a professional, patient‑centered first impression. This role supports the coordination, processing, and routing of CT and MRI referrals across the Toronto Region and plays an important part in ensuring timely, accurate, and equitable access to diagnostic imaging services. The Referral Specialist contributes to a streamlined, standardized referral experience and supports the evolving provincial Central Intake model as workflows, technology, and responsibilities continue to develop.

RESPONSIBILITIES:

• Providing exemplary and timely customer service.
• Effectively and efficiently manage incoming referrals through the Central Intake process.
• Review referrals for completeness and accuracy; follow up with referrers as needed.
• Route referrals to the appropriate service location according to TR DI Hub workflows.
• Perform administrative and site support activities, including phone, email, documentation, and data collection/reporting activities. Participate in quality assurance and improvement activities, where required.
• Adapt to new technologies, workflows, and procedures as the Central Intake model evolves.
• Performs cross-functional and other duties consistent with the role classification, as assigned or requested.