We are looking for an Assistant Director of Admissions to join our team.
Under Supervision of the Director of Admissions, this position will ensure the Admissions team meets pre-set goals and performance standards for the continued success of the campus. As needed, fields inquiries and carries out approved enrollment process. Assists in monitoring employee staffing levels, lead flow, planning and implementing local area marketing initiatives. Assists in monitoring High School lead generation activity. Ensures compliance standards are met and policies are adhered to.
- Assist in efforts to recruit, train, manage, supervise and motivate Admissions Representatives and support staff
- Ensures that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
- Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance
- Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
- Ensure activity and run-rate boards are updated
- Conduct Y-Connect trainings with Admissions Reps on the floor
- Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
- Monitor and respond appropriately to public reviews and mystery shops
- Track, monitor and report on progress toward start goals
- Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles
- Work closely with Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
- Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus
- Plans and conducts campus-based events like open houses, orientations etc.
- Assist in conducting daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices
- Correspond with prospective students, applicants, and others seeking information on admissions standards
- Provides input for budgets, training meetings, campus facilities, etc.
- Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday
- Completes other projects and duties as assigned
- Must have high integrity, solid business acumen including numerical and analytical ability
- Must be reliable and presentable as a leader on the campus in a department with student-facing duties
- Provides guidance throughout the admissions process
- Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates
- Familiarity with CRM systems and SMS systems, CampusVue and Proficient in MS Office
- Superior verbal and written communications skills
- Fast paced, dynamic and collaborative team environment, internally and externally