Purpose of the Position:
Ensures that the Admissions team meets pre-set goals and performance standards for the continued success of the campus. Monitors employee staffing levels, lead flow, planning and implementing local area marketing initiatives. Works with the Marketing Team. Monitors High School lead generation activity. Ensure compliance standards are met, and policies are adhered to.
Job responsibilities:
- Recruit, train, manage, supervise and motivate Admissions and support staff.
- Ensure that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience.
- Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance.
- Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk.
- Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation.
- Monitor and respond appropriately to public reviews and mystery shops.
- Track, monitor and report on progress toward start goals.
- Coaches and develop Admissions Representatives identified as potential leaders to prepare for future admissions director roles.
- Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submit reports, forecasts and other documents as required accurately and on time.
- Work closely with the Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance.
- Works with the campus Executives and Regional Directors to periodically assess whether admissions policies and procedures are meeting the goals of the campus.
- Plans and conduct campus-based events like open houses, orientations etc.
- Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, and best practices.
- Correspond with prospective students, applicants, and others seeking information on admissions standards.
- Provides input for budgets, training meetings, campus facilities, etc.
- Ensure that the business professional dress code is followed by all Admissions staff members Monday through Friday.
- Completes other projects and duties as assigned.
- Must have high integrity, solid business acumen including numerical and analytical ability.
- Must be reliable and presentable as a leader on the campus in a department with student-facing duties.
- Provides guidance throughout the admissions process.
- Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates.
- Familiarity with CRM, CampusVue and Proficient in MS Office.
- Superior verbal and written communications skills.
- Fast paced, dynamic and collaborative team environment, internally and externally.
- Comply with all policies and standards.